Last Updated: October 26, 2023

At Rubbermaid Shop, we take pride in delivering comfort, convenience, and quality organization solutions to every home, classroom, and workspace. Just as our products are designed to bring order to your physical space, our Returns & Exchanges policy is designed to be clear, straightforward, and reliable—giving you peace of mind with every purchase.

We understand that sometimes a product might not fit your space, meet your needs, or arrive in perfect condition. Whether you’re a homeowner organizing your pantry, an educator setting up a classroom, a student maximizing dorm storage, or a crafter managing supplies, our goal is to make the return or exchange process as organized and hassle-free as our storage solutions.

1. Our Return & Exchange Promise

We accept returns and exchanges for most items within 15 days of the delivery date, provided the product is in its original, unused, and resalable condition with all packaging and tags intact.

Important Eligibility Criteria:

  • The item must be returned within 15 days of the delivery date.
  • The product must be unused, unassembled, and in original packaging.
  • Proof of purchase (order number or receipt) is required.
  • Some products are final sale (see Section 6 below).

2. Step-by-Step Return & Exchange Process

Step 1: Initiate Your Request

Contact our support team at [email protected] within 15 days of delivery. Please include:

  • Your order number
  • The product name and SKU (if available)
  • Reason for return or exchange
  • Whether you want a refund, exchange, or store credit

Step 2: Receive Instructions & RMA Number

Within 1-2 business days, we’ll email you:

  • A Return Merchandise Authorization (RMA) number
  • Detailed return shipping instructions
  • The return address (our warehouse in Wadesville, US)

Note: Please do not ship returns without an RMA number. Unauthorized returns may be refused or delayed.

Step 3: Package & Ship Your Return

Securely package the item in its original packaging with all accessories. Include a copy of your order confirmation or the RMA email inside the package. Write the RMA number clearly on the outside of the box.

Shipping Responsibility:

  • Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
  • We recommend using a trackable shipping service (like DHL, FedEx, or EMS) and retaining your tracking number.
  • We are not responsible for items lost or damaged in return transit.

Step 4: Processing & Completion

Once your return is received and inspected at our warehouse (processing takes 3-5 business days after arrival), we’ll notify you via email about the status of your refund or exchange.

3. Refund Timeline & Methods

Refund Processing Time: Refunds are processed within 5-10 business days after we receive and approve your return.

How You’ll Receive Your Refund:

  • Credit/Debit Card (Visa, MasterCard, JCB) & PayPal: Refunds will be issued to your original payment method. The time it appears on your statement depends on your bank or PayPal (typically 3-10 business days after we process it).
  • Store Credit: If requested, we can issue store credit to your account for future purchases. This is typically processed within 24 hours of return approval.

Please Note: Original shipping fees are non-refundable for changed-mind returns. If you received free shipping, the standard shipping cost may be deducted from your refund.

4. Exchange Process

Exchanges are subject to product availability. To request an exchange:

  1. Follow the standard return process above.
  2. Clearly state the item you wish to exchange for in your initial email.
  3. If the new item has a higher price, you’ll need to pay the difference.
  4. If it has a lower price, we’ll refund the difference.
  5. We will ship the replacement item once the return is received and approved. Standard or free shipping (for orders over $50) will apply to the new shipment.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or is not what you ordered, please contact us at [email protected] within 48 hours of delivery. Include photos of the product and packaging. We will cover all return shipping costs and promptly send a replacement or issue a full refund, including original shipping charges.

6. Non-Returnable Items

To ensure health, safety, and hygiene, the following items from our menu are FINAL SALE and cannot be returned or exchanged unless they arrive damaged or defective:

  • Food Storage Bags & Containers: For health and safety reasons, once opened or used, these items cannot be returned.
  • Bulk School & Office Supplies: Sealed bulk packages that have been opened.
  • Personalized or Custom-made Items: Any product specifically customized per customer request.
  • Opened Software or Digital Products.
  • Items not in original condition, damaged due to customer misuse, or missing parts.

This policy aligns with our commitment to quality and safety for all our customers—from families storing food to teachers organizing classroom supplies.

7. Return Request Email Template

To make the process even more organized, here’s a template you can use when emailing us:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Rubbermaid Shop Support Team, I would like to request a return/exchange for my recent purchase. Order Number: [Insert Your Order Number] Product Name: [Insert Product Name] Reason for Return/Exchange: [e.g., Wrong size, Changed mind, Defective item, etc.] Preferred Resolution: [Refund to original payment method / Exchange for [Product Name] / Store credit] Please send me the RMA number and return instructions. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number – Optional]

Need Help? Contact Our Organized Support Team!

We’re here to help you resolve any issues quickly and efficiently, just as our products help organize your spaces.

Email: [email protected]

Mailing Address (Returns):
Rubbermaid Shop – Returns
RMA #[Number Provided]
3522 Upland Avenue
WADESVILLE, US 47638

Website: www.beststoragebox.com

Please allow 1-2 business days for email responses. For faster service, include your order number in all correspondence.

© 2023 Rubbermaid Shop. All rights reserved.

Delivering comfort, convenience, and quality organization solutions to every home, classroom, and workspace.

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